CREEKWOOD RESORT
Cancellation and Refund Policy
Creekwood Hospitality LLC Sautee-Nacoochee, Georgia
Reservations and Deposits
A 50% deposit is required at booking and applied toward your reservation total.
The remaining balance is due at check-in. Full payment is required before occupancy.
The cancellation schedule and deposit cap apply to reservations cancelled before check-in and to no-shows.
Cancellation and no-show fees will not exceed the deposit collected.
RV Site Cancellation Fees
| Cancellation notice | Fee retained |
|---|---|
| 7 or more calendar days before arrival | $10 |
| 3–6 calendar days before arrival | 25% of the reservation total + $10, capped at the deposit collected |
| Within the final two-calendar-day window | Full deposit forfeited |
| No-show | Full deposit forfeited |
Cabin Cancellation Fees
| Cancellation notice | Fee retained |
|---|---|
| 14 or more calendar days before arrival | $10 |
| 3–13 calendar days before arrival | 25% of the reservation total + $10, capped at the deposit collected |
| Within the final two-calendar-day window | Full deposit forfeited |
| No-show | Full deposit forfeited |
Calendar-Day Deadlines
Cancellation windows use calendar days before your scheduled arrival date, in Eastern Time. The final two-calendar-day window is not an exact rolling 48-hour period.
When an Email Cancellation Request Counts
For cancellation requests emailed to Info@CreekwoodResort.Com, we use the date and time the email reaches Creekwood’s inbox, in Eastern Time. That received timestamp determines the applicable cancellation window. Later staff processing does not change it.
Example: $400 Reservation and $200 Deposit
For a $400 reservation with a $200 deposit, the fees and refunds are shown below. In the middle window, 25% × $400 = $100, plus the $10 administrative fee = $110 retained; $200 − $110 = $90 refunded.
| When cancelled | Fee | Refund |
|---|---|---|
| 7+ calendar days before arrival for RV sites; 14+ for cabins | $10 | $190 |
| 3–6 calendar days for RV sites; 3–13 for cabins | $110 | $90 |
| Final two-calendar-day window or no-show | $200 | $0 |
Reservation Changes
There is no fee for changing reservation dates. Changes are subject to availability, rate differences may apply, and the original cancellation deadlines remain applicable.
Reservation Credits
Reservation credits expire 12 months after the original arrival date and are nonrefundable.
No-Shows and Late Arrivals
If you have not arrived or contacted Management by 10:00 PM Eastern Time on your scheduled arrival date, your reservation is a no-show. If you have agreed on a later arrival with Management, those arrangements apply. The full deposit is forfeited for a no-show, and Creekwood may release the accommodation. No-show fees will not exceed the deposit collected.
Contact Management as soon as possible if you expect a late arrival. Arrivals after 10:00 PM Eastern Time require prior arrangements. If you have agreed on a later arrival with Management, follow those arrangements.
Early Departure After Check-In
Once you have checked in, leaving before your scheduled checkout date is an early departure. Early departures receive no refund or credit, and the full reservation amount remains payable. The cancellation and no-show deposit cap does not reduce the cost of a stay after check-in. The property-closure provision below still applies.
Weather-Related Cancellations
Normal cancellation terms apply to weather-related cancellations, including travel delays, unfavorable weather conditions, and disruptions to travel plans.
Creekwood cannot guarantee favorable weather, road conditions, or uninterrupted travel to and from the resort.
If Creekwood closes or cannot provide the reserved accommodation due to unsafe conditions, affected guests may choose a refund or rebooking for the affected nights.
Refund Processing
Approved refunds will generally be issued to the original payment method.
Processing times may vary depending on the payment provider and the guest’s financial institution.
Approved refunds are the deposit collected less the applicable cancellation fee, subject to the deposit cap. Contact Creekwood to request a refund and confirm the amount.
Policy Exceptions
Management may approve reasonable exceptions to this policy at its discretion, provided they do not conflict with applicable law.
Exceptions granted to one reservation do not establish exceptions for other reservations.
Contact and Cancellation Requests
To request a cancellation or date change, contact Creekwood Resort Management at Info@CreekwoodResort.Com or 706-878-2164 as soon as possible.
Cancellation requests are subject to the applicable cancellation terms based on the scheduled arrival date.
Additional Terms
This Cancellation and Refund Policy forms part of Creekwood Resort’s Guest Terms & Conditions.
Reservations and stays are also subject to the applicable Guest Terms & Conditions and any additional requirements disclosed at booking.
Nothing in this policy limits rights or remedies that cannot lawfully be excluded.